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Service Contract Terms and Conditions

This Service Contract (“Agreement”) is between you (“Buyer” or “DIY Customer”) and Fab Glass and Mirror LLC (“FAB Glass”), located at 374 Westdale Ave., Suite B, Westerville, OH 43082. This Agreement governs your purchase of stock or custom-cut glass products, including shower doors, mirrors, railings, and related accessories from our website. For orders placed through our Pro Partner portal or for professional/commercial projects, please review our full terms here.
1. Description of Goods and Services
  • Products Covered: This Agreement applies to all purchases made through our website, including stock and custom-cut glass products.
  • Custom Orders: For custom-cut items, Fab Glass and Mirror LLC will provide detailed fabrication drawings for your review and approval. Once approved, changes cannot be made. You are responsible for ensuring that the provided fabrication drawings meet all your project requirements. Any errors or omissions not caught before your approval are your responsibility, and changes cannot be accommodated once production starts.
2. Ordering, Pricing, and Payment
  • Order Placement: Orders may be placed online, by phone, or email. Please provide accurate product specifications and delivery details.
  • Payment Terms: Full payment is required at the time of order placement. We accept credit cards, PayPal, and other available payment methods. Pricing: Prices are in USD and exclude taxes, shipping, and handling fees unless stated otherwise.
  • Payment Terms: Full payment is required at the time of order placement. We accept credit cards, PayPal, and other available payment methods. Pricing: Prices are in USD and exclude taxes, shipping, and handling fees unless stated otherwise.
3. Delivery and Inspection
  • Delivery: Products will be delivered curbside to the address specified at the time of order. You are responsible for any additional handling or equipment needed (e.g., for oversized items).
  • Risk of Loss: Risk transfers to you upon delivery or pickup. Inspection: Please inspect your delivery immediately. Report any visible damage, missing items, or non-conformance in writing within 48 hours (including photos). Failure to report within this period constitutes acceptance of the products.
4. Warranties and Limitations
  • Standard Warranty: Insulated Glass Units (IGUs) carry a 10-year warranty covering defects in materials or workmanship under normal use.
  • Standards Compliance:
    All products will conform to industry standards, including, but not limited to:
    1. ASTM Designation C 106-91 (or the latest version).
    2. Glass Association of North America (GANA) standards.
    3. Miami-Dade County standards, where applicable.
  • Exclusions:
    This warranty does not cover:
    1. Damages from improper installation, handling, or storage.
    2. Custom orders made with inaccurate specifications.
    3. Normal wear and tear or aesthetic changes.
  • Claims Process:
    • Visible Defects: Report within 48 hours of delivery.
    • Latent Defects: Report within 24 hours of discovery and before installation.
    • Remedies: Fab Glass and Mirror LLC may repair, replace, or refund defective products at its discretion. You may be required to return defective items with authorization.
5. Installation and Use
  • DIY Installation: As a DIY customer, you assume all risks associated with the installation and use of our products. We strongly recommend professional installation for complex projects.
  • Risk Assumption Specifics: By choosing DIY installation, you acknowledge and assume all risks, including but not limited to injury, property damage, or system failure.
  • Disclaimer: Any advice or recommendations provided are for informational purposes only. Fab Glass and Mirror LLC does not guarantee that our guidance will meet all installation or safety requirements.
  • Liability Waiver: By proceeding with installation on your own, you agree to holdFab Glass and Mirror LLC harmless from any claims or damages arising from installation errors or misuse.
  • Building Code Compliance: You are solely responsible for ensuring that the installation of the products complies with all local building codes, safety regulations, and other applicable laws. We strongly recommend consulting with a qualified professional if you are unsure.
6. Returns and Refunds
  • Stock Products: Eligible for return within 30 days of delivery if products are in original packaging, unused, and in resaleable condition. Prior written authorization is required.
  • Custom Orders: All custom orders are final and non-refundable once approved.
  • Defective or Damaged Products: Report defects or damage in writing (with proof of purchase and photos) within 48 hours of delivery. Fab Glass and Mirror LLC will, at its discretion, repair, replace, or refund the defective product.
  • Return Shipping: You are responsible for return shipping costs unless the return is due to a Fab Glass and Mirror LLC err or.
7. Data Privacy
Usage:
  • Your data is used solely for processing your order, shipping, billing, and communication.
Protection:
  • We employ reasonable measures to safeguard your information, though no system is completely secure.
Third-Party Sharing:
  • Your information is only shared with necessary service providers (e.g., shipping carriers, payment processors).
8. Limitation of Liability
Remedies:
  • Our liability is limited to repair, replacement, or refund of the purchase price for defective products.
Exclusions:
  • Fab Glass and Mirror LLC is not liable for any indirect, incidental, or consequential damages (e.g., lost profits, installation costs).
9. Force Majeure
  • Neither party is liable for delays or failures to perform due to circumstances beyond reasonable control (e.g., natural disasters, labor strikes). If such events persist for more than 90 days, either party may terminate the Agreement, although payment obligations for delivered or in-production items remain.
10. Governing Law and Dispute Resolution
Governing Law:
  • This Agreement is governed by the laws of the State of Ohio.
Dispute Resolution:
  • Any disputes will be resolved through negotiation or mediation before pursuing litigation in Franklin County, Ohio.
11. Complete Agreement
  • This Agreement constitutes the entire understanding between you and Fab Glass and Mirror LLC regarding your purchase. Any changes must be made in writing and signed by both parties. For professional, contractor, or B2B orders, please refer to our full service contract terms and conditions here.